Delete Your Randly Account

Randly Dating App by ZA ALB LTD — Account and Data Deletion

This page explains how users of Randly Dating App, developed by ZA ALB LTD, can delete their account and associated personal data, and what happens to that data.

Option 1: Delete in the App (fastest)

1. Open Randly Dating App and sign in.
2. Go to General → Account.
3. Tap Delete My Account.
4. Confirm the deletion.

Your profile is removed from discovery immediately and you are signed out on all devices.

Option 2: Request by Email

If you no longer have the App or cannot sign in, send a request from the email address linked to your account, or include your registered phone number.

To protect you from someone else deleting your account, we may ask you to confirm the request, for example by replying from the email address linked to your account or with a code sent to that address. We complete verified requests within 30 days and confirm by email.

Data That Is Deleted

• Account details (name, email, phone number, date of birth, login information)
• Profile information, including photos, biography, interests, preferences, religion and health information, and social handles
• Stories, likes, matches, profile visits and discovery preferences
• Location information
• Messages you sent — removed or anonymised; recipients may still see that a message came from a deleted user
• Push notification tokens and device information
• Unused coins, boosts and other virtual items (these are lost and cannot be refunded)

Data is deleted from our active systems within 30 days. Copies may remain in backups until they are routinely overwritten.

Data We Keep, and For How Long

Some limited data must be kept for legal, safety or fraud-prevention reasons:

• Purchase and transaction records — at least 6 years, for tax and accounting obligations
• Reports, moderation and ban records — for as long as necessary to protect other users and prevent banned users from returning
• Support requests — for as long as needed to resolve them and handle any related complaint or legal claim
• Any data we are legally required to keep, for example because of a legal claim or a request from authorities

Delete Some Data Without Deleting Your Account

You can remove photos, stories, profile details, religion or health information, and social handles at any time in the App under General → Edit Profile. You can also turn off location access in your device settings. To request deletion of other specific data, email us using the address below.

More details are in our Privacy Policy.

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